1. Collection and Use of Personal Information
When you use STARHARBOR TECH LIMITED services, we may require you to provide personal information. STARHARBOR TECH LIMITED will use this information in accordance with this privacy policy. You are not required to provide the personal information we request, but in many cases, if you choose not to provide it, we will not be able to offer our products or services to you, nor will we be able to respond to any issues you may encounter.
Below are categories of personal information STARHARBOR TECH LIMITED may collect and corresponding usage examples:
2. Personal Information We Collect
When you register an account, purchase goods, download software updates or contact our support team, we may collect a range of information including your full name, mailing address, contact number, email address, communication preferences and other relevant details.
If you shop for merchandise or gift cards via STARHARBOR TECH LIMITED marketplace, we may collect information of designated recipients you provide, such as their name, delivery address, email and phone number. STARHARBOR TECH LIMITED shall process such information to fulfill your orders, deliver requested products and services, and implement anti-fraud verification.
In certain jurisdictions, we may request government-issued identity documents to comply with statutory legal obligations, limited to specific scenarios such as customs clearance only.
3. How We Use Your Personal Information
We will send you timely notifications regarding new product launches, software upgrades and event previews. If you no longer wish to receive marketing newsletters, you may opt out at any time by updating your communication preferences.
We may utilise your personal identifiers (email address, mobile number etc.) to authenticate and verify user identity.
We will send mandatory service notifications including order and transaction updates relevant to your purchases. Such communications are essential for order fulfilment and platform interaction, and you cannot unsubscribe from these notices.
We also process personal data for internal business purposes including audit, statistical analysis and research, to optimise STARHARBOR TECH LIMITED’s products, services and customer communication experience.
4. Collection and Use of Non-Personal Information
We also gather and process data that cannot independently identify a specific individual. Non-personal information may be collected, used, transferred and disclosed without restriction for any legitimate business purpose. Examples of non-personal data and their applications are set out below:
We collect metadata including occupation, language preference, postal/area code, unique device ID, referral URL, geographic location and user time zone, to analyse customer behaviour patterns and refine our products, services and advertising content.
We track visitor activity data on our official website. Aggregated activity statistics help us deliver more relevant content and identify website, product and service features with the highest user engagement. For the purposes of this Privacy Policy, aggregated anonymised data shall be classified as non-personal information.
We record detailed service usage records including search queries. Such data is used to optimise search and service matching accuracy. IP addresses are only logged where necessary to guarantee stable internet service quality.
5. Cookies and Tracking Technologies
STARHARBOR TECH LIMITED marketplace, marketing emails and advertisements may deploy cookies, pixel tags, web beacons and other tracking tools. These technologies enable us to analyse user browsing habits, track page popularity, measure advertising and search campaign performance, and implement iterative improvements.
Data captured via cookies and similar tools is treated as non-personal information. However, if local applicable laws classify IP addresses or device identifiers as personal data, we shall treat such markers as personal information accordingly. Likewise, where non-personal data is combined with identifiable personal information, the merged dataset shall be deemed personal information under this Policy.
Consistent with standard internet service practices, we automatically collect and store log file data including IP address, browser type & language, operating system, access date and timestamp.
We analyse log data to identify market trends, administer website operations, track user on-site behaviour, upgrade our products and services, and compile aggregated audience profiles for STARHARBOR TECH LIMITED’s marketing and advertising operations.
Pixel tags enable readable email delivery and notify us once emails are opened, allowing us to adjust and reduce unnecessary marketing communications.
6. Disclosure of Personal Information
STARHARBOR TECH LIMITED marketplace may disclose your personal information in response to binding laws, legal proceedings, court orders, or formal demands from domestic and overseas public authorities and government agencies.
We may also disclose your data where disclosure is necessary or appropriate to safeguard national security, enforce law enforcement, or address other matters of vital public interest.
Disclosure may also occur where reasonably required to enforce our terms of service, protect platform operation security or safeguard other users’ legitimate rights. In the event of corporate restructuring, merger, acquisition or asset sale, all collected personal information may be transferred to relevant third-party successors.
STARHARBOR TECH LIMITED attaches paramount importance to personal data security. We adopt Transport Layer Security (TLS) encryption to protect your personal information during data transmission. All personal data stored on STARHARBOR TECH LIMITED marketplace is hosted on access-restricted computer systems within physically secured server facilities. Your account password is persistently encrypted at rest, even when stored via third-party cloud storage providers.
7. Privacy Inquiries & Complaints
Should you have questions, concerns or complaints regarding this Privacy Policy, our data processing practices, or suspected breaches of local privacy legislation, please contact our support team via our service hotline at any time.
Upon receiving privacy enquiries, data access/download requests or formal complaints, we will categorise and allocate your submission to resolve your specific concerns. If your enquiry involves material privacy issues, we may request supplementary supporting information. All submissions involving substantial matters will receive formal written responses.
If you are dissatisfied with our resolution outcome, you may escalate your complaint to the local data protection regulatory authority within your jurisdiction. Upon request, we will provide guidance on available official complaint channels based on your location.
STARHARBOR TECH LIMITED reserves the right to revise this Privacy Policy at any time. In the event of material amendments to this policy, we will publish prominent notifications and the full updated Privacy Policy on our official website.